LAST UPDATED · NOVEMBER 10, 2026 · KUANG HAIBIN (旷海滨)
Refund Policy
Scope
This policy applies to payments made for Photo to Line Drawing subscriptions and one-time credit packs. It sits alongside, and does not replace, mandatory consumer rights in your country.
Request window
You may request a refund within fourteen days of your first subscription payment or of a one-time pack purchase. Write to support@phototolinedrawing.com from the address linked to your account and include the payment reference and a short description of the issue.
How requests are reviewed
We review each request together with the explanation you provide. Mistaken or duplicate charges, renewals you did not intend, and cases where we failed to deliver a working result are approved as a rule. Where a significant part of a pack has already produced delivered results, we may refund the unused portion instead of the full amount.
A failed task is not a refund
A task that fails or times out releases the reserved use or credit automatically, so a failed task normally costs you nothing. A monetary refund is a separate action that returns money through the original payment provider.
Effect on credits and access
A confirmed refund revokes the credit source it paid for, and any access that depended on it, without touching unrelated purchases. If a subscription is refunded, future renewals are stopped. Files already downloaded to your device cannot be recalled.
Timing
We aim to decide within five business days of receiving a complete request. Approved refunds are issued through the original payment method; the time until the money appears depends on your provider and bank and is outside our control. A refund that is still processing is not money already returned.
Chargebacks
Please contact support@phototolinedrawing.com before opening a chargeback so we can resolve the issue directly. If a chargeback is filed for a payment that was already refunded, we will provide the refund evidence to the payment provider.
Statutory rights
Nothing in this policy limits a statutory right to cancel, or to a remedy for a defective service. Last updated November 10, 2026.
Contact
Photo to Line Drawing is operated by Kuang Haibin (旷海滨), Changsha, Hunan, China. Support: support@phototolinedrawing.com · Privacy: contact@phototolinedrawing.com